Jason Lee
Management Extra Credit
Professor Kurpis
I and other friends in the class decided to go to McDonald together so we won’t feel weird to ask this special order and it should be easier and faster for the employee to take all the orders at the same time. But guess our prediction is different to the real world. When we got in there and asked the lady in the counter for five hamburgers with exactly four pickles on it and five small fries with no salt. The lady looked frustrated and mad because we are ordering some weird order in her point of perspective. But she still gives us the order, but the receipt did not come out correctly. We clearly asked to have five separate receipts in the beginning, but she gives us only one receipt with five orders, and when we ask her can we get five separate receipts, she was so mad and speaks in a loud voice saying to us that “you guys should stated clearly in the beginning”. When she said that, she went in to talk to her manager and also tell the manager about the situation, while me and my friends were thinking that we did stated clearly to have five separate receipts. The manager comes out and takes care of the situation, and tells us that he will write it out and we can call him if there is any problem with the receipts. He also explains that the reason for him not to use the cashier machine is because he needs to change the transaction before and makes a new one and it will mess up their transaction process.
When the manager was writing down our five separate receipts, the lady went to the back and prepares our orders. She told the man in the back in Spanish to prepare five hamburgers with exactly four pickles on it, and then she walked to the French fries and packed five orders of small fries. We find out that she did not do anything different to the fries and she just gave us the orders. When we open up the order, we found out that the hamburgers and fries were done correctly. Before we leave the store, she still looks so mad, frustrated, and she does not look like she wants to deal us again.
The entire process deals with 3 people and it takes about 15 minutes to finish. I think the manager and the person who made the burgers for us are okay, but the lady in the counter has bad emotion. I think she should take some emotional training class to have better control with her emotion. Because customers should always be the first place no matter what did they do or ask, so if she continues to serve her customers like this, she will receive so many customers’ complaints and get fired by the store. The manager should also take care of it and warn the lady that not suppose to give customers bad attitudes. As a result, the order is pretty good but the lady should act more nicely and respect to their customers.
Nov 30, 2008
Nov 29, 2008
D.I.S.C ?
The personal profile test helped us to understand each type of leaders and also put ourselves into these four groups, and these groups are D.I.S.C. D means dominance group, the people who is in this group is emphasis is on shaping the environment by overcoming opposition to accomplish results. I means influence, and they are emphasis is on shaping the environment by influencing or persuading others. C means conscientiousness, they ae emphasis is on working conscientiously within existing circumstances to ensure quality and accuracy. S means steadiness, they are emphasis is on cooperating with others to carry out the task. After the test, I found out I am from C high S, which means I am towards conscientiousness and steadiness. I think this test is pretty accurate, because I know myself that I’m towards to these two groups. I do not really wish to be another group, but I really want to try to be a dominant leader or influence leader if I have a chance. I think it is very helpful to know our leader type, because it can help us to know more about ourselves and understand our strengths and weakness when we become the leader one day. These strengths and weakness can also help us to improve to interact with others and these will also help us with the social skills. This test is fun and also helpful at the same time. Hope everyone learn something from their leader type.
Nov 10, 2008
Vision with Action!!
"Vision without action is just a dream.
Action without vision merely wastes time.
Vision coupled with action can make things happen!"
It is hard for some of the people to have both vision and action, but for those who have both, they can achieve all the possible goals in their life. So it is important to have vision and action to make possible things happen!
1. The first vision I have is to get an internship in accounting field by the end of this semester. What can I do to achieve this vision? I think I should get ready with my resume and prepare to apply and get ready to have an interview and try my best to get the job. The most important thing is that I should stop my laziness, and needs to work, work and work to have a chance to get a good internship.
2. The second vision I have is to work in an accounting firm after I graduate the MS program in Baruch. I want to get a job in an accounting firm and at the same time continue to work on my MBA degree. But before all these, I wanted to pass my CPA exam first and then I will go find a job and then go to school at the same time. The action that I can do for now is to achieve my first vision and then get into the 5 year MS program and then graduate from it. Then I can prepare my CPA exam and try to ACE on those exams. Then after pass these exams then I will be able to achieve this vision.
3. The third vision that I have is to save money and buy a big house. After I am financial stable, I can bring my parents, brother, sister, and close relatives to here and let them enjoy their lives. They helped me a lot and always care about me, so I really want to give them a better environment and let them have a great time. Of course this vision will follow up after I achieve my second vision.
These three visions are following upon each other, so I really need to do it step by step. Hopefully I can achieve all these visions with the actions, then these things will happen in the future!
Action without vision merely wastes time.
Vision coupled with action can make things happen!"
It is hard for some of the people to have both vision and action, but for those who have both, they can achieve all the possible goals in their life. So it is important to have vision and action to make possible things happen!
1. The first vision I have is to get an internship in accounting field by the end of this semester. What can I do to achieve this vision? I think I should get ready with my resume and prepare to apply and get ready to have an interview and try my best to get the job. The most important thing is that I should stop my laziness, and needs to work, work and work to have a chance to get a good internship.
2. The second vision I have is to work in an accounting firm after I graduate the MS program in Baruch. I want to get a job in an accounting firm and at the same time continue to work on my MBA degree. But before all these, I wanted to pass my CPA exam first and then I will go find a job and then go to school at the same time. The action that I can do for now is to achieve my first vision and then get into the 5 year MS program and then graduate from it. Then I can prepare my CPA exam and try to ACE on those exams. Then after pass these exams then I will be able to achieve this vision.
3. The third vision that I have is to save money and buy a big house. After I am financial stable, I can bring my parents, brother, sister, and close relatives to here and let them enjoy their lives. They helped me a lot and always care about me, so I really want to give them a better environment and let them have a great time. Of course this vision will follow up after I achieve my second vision.
These three visions are following upon each other, so I really need to do it step by step. Hopefully I can achieve all these visions with the actions, then these things will happen in the future!
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